As the country's largest electricity generator, British Energy also supplies power directly to a wide range of industrial and commercial organisations in England and Wales.
It already has a significant market share and specialise in the half-hourly metered market, with a diverse portfolio of large commercial and industrial clients, it now services organisations of all sizes and has expanded its operations to support small and medium sized businesses.
British Energy Direct Supply Business has been consistently voted No. 1 in the Energy Information Centre's Overall Customer Satisfaction Ratings survey. In fact, it ha come top in every survey since it was launched over two years ago. As a respected and impartial source it confirms our history of customer satisfaction is unrivalled in the electricity supply industry.
We believe that much of this success is because we ensure we have the resources, the ability and the motivation to invest in customer service. The very structure of our organisation makes it easier to provide an efficient, helpful and individual service. But there is more to it than that, we are proud of our customer-led philosophy, so we promote internally to encourage a customer focussed, service orientated culture throughout the organisation. Working together to achieve a common aim gets results.
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