Exit strategy

The final point relates to my earlier story around the programme to put in place the customer management information system. Part of the new approach to agreed expectations and measures were criteria to establish when the relationship would have run its course and what was going to happen then.

Now I realise having an exit strategy up front may sound a little negative, but few, if any, partnerships will last forever. So a 'pre-nuptial' agreement that identifies when a relationship has run its course, and how both parties will exit, reduces the risk of the trust breaking down; it allows both partners to focus on making the relationship work.

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