Abbreviations

B2B Business-to-Business

B2C Business-to-Consumer

B2E Business-to-Employee

CSS Customer Service and Support

e-ESP E-business External Services Provider

ESP External Services Provider

HTTP HyperText Transfer Protocol

NMM New Market Makers

OECD Organisation for Economic Cooperation and Development

PKI Public Key Infrastructure

RFI Request For Information

RFP Request For Proposal

RSA Rivest-Shamir-Adlemen

SME Small and Medium sized Enterprises

SMTP Simple Mail Transport Protocol

UDDI Universal Description Discovery and Integration

VPNs Virtual Private Networks

XML eXtensible Markup Language