Once the framework is established, communication and implementation are as important as the headline policies.
Do all staff in Procurement and all internal customers understand the policies? Have they been clearly set out for both suppliers and other relevant business partners - including customers? Are outcomes measured against predetermined objectives and are these outcomes, good or bad, widely published? Websites and intranet are powerful tools in achieving this.
In arriving at procurement decisions, is there a structured approach along the lines of a balanced business scorecard to ensure consistency and the ability to share the detail of the decision with unsuccessful suppliers?
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